Gary Campbell
10-25-2010, 07:44 PM
Guys/Gals....
A reminder to users that may experience "bugs" while cutting using the SB Link. I am fairly sure there will be a new version in the coming months. Thermwood does not have a ShopBot on which to do any testing. This makes it paramount that we users report any items we feel may need fixing.
To report an error:
From the SB Link while the erroneous job is still nested, press the export button and save a .cab file following the instructions.
Attach this file to an email and send to: program@thermwood.com OR cabinets@thermwood.com with "SB Link Error" in the subject line. It may help to also include the TWD and ESJ file.
Also.... if you have reported an issue and havent received an answer, remember these emails go into a queue and your follow up email may be looked at by a 2nd person. If you send a 2nd or 3rd request, please note it in the Subject line.
Give a description of the problem that you encountered and steps to repeat. Also include any that allowed a workaround. You may want to inlcude your phone number.
The programmers are currently woeking on a new version of TWD's Control Nesting. This is the "parent" software of the SB Link. The next project will be an update to the SB Link. Please report any known or perceived errors.
Remember.... If we dont report them, they wont get fixed.
A reminder to users that may experience "bugs" while cutting using the SB Link. I am fairly sure there will be a new version in the coming months. Thermwood does not have a ShopBot on which to do any testing. This makes it paramount that we users report any items we feel may need fixing.
To report an error:
From the SB Link while the erroneous job is still nested, press the export button and save a .cab file following the instructions.
Attach this file to an email and send to: program@thermwood.com OR cabinets@thermwood.com with "SB Link Error" in the subject line. It may help to also include the TWD and ESJ file.
Also.... if you have reported an issue and havent received an answer, remember these emails go into a queue and your follow up email may be looked at by a 2nd person. If you send a 2nd or 3rd request, please note it in the Subject line.
Give a description of the problem that you encountered and steps to repeat. Also include any that allowed a workaround. You may want to inlcude your phone number.
The programmers are currently woeking on a new version of TWD's Control Nesting. This is the "parent" software of the SB Link. The next project will be an update to the SB Link. Please report any known or perceived errors.
Remember.... If we dont report them, they wont get fixed.