ascentone
12-18-2010, 03:50 PM
Computer not communicating with ShopBot
We recently sent our spindle in to have the bearings replaced and in the meantime we disconnected the computer and ShopBot control box so that we could relocate everything. We also needed to replace a bad power supply in the computer. After we reinstalled the spindle, hooked everything back up, started the computer and opened the control program it gave us a failed to connect message in a small yellow box. We went through all the main troubleshooting measures and we believe the issue is that the system is missing the appropriate drive, possibly the "ATEN USB to Serial Bridge". We tried uninstalling and reinstalling the control software (which the ShopBot site states includes the necessary drivers), but even after this the only driver that is displayed in the device manager is "ShopBot(com3)". We do not have an original software CD that would have those drivers on them, and being that it is a Saturday ShopBot Technical Support is not available.
I think what we need is the location for a download of the appropriate USB to Serial Drivers as well as instructions on how to install them. We do currently have such a file on our computer but it does not install the drivers when run.
Our computer/controller specs are:
SB Control Software: v.3.6.28
Table: PRT Standard 60x120 with 4G board.
Any help here will be much appreciated as we need to get up and running asap.
We recently sent our spindle in to have the bearings replaced and in the meantime we disconnected the computer and ShopBot control box so that we could relocate everything. We also needed to replace a bad power supply in the computer. After we reinstalled the spindle, hooked everything back up, started the computer and opened the control program it gave us a failed to connect message in a small yellow box. We went through all the main troubleshooting measures and we believe the issue is that the system is missing the appropriate drive, possibly the "ATEN USB to Serial Bridge". We tried uninstalling and reinstalling the control software (which the ShopBot site states includes the necessary drivers), but even after this the only driver that is displayed in the device manager is "ShopBot(com3)". We do not have an original software CD that would have those drivers on them, and being that it is a Saturday ShopBot Technical Support is not available.
I think what we need is the location for a download of the appropriate USB to Serial Drivers as well as instructions on how to install them. We do currently have such a file on our computer but it does not install the drivers when run.
Our computer/controller specs are:
SB Control Software: v.3.6.28
Table: PRT Standard 60x120 with 4G board.
Any help here will be much appreciated as we need to get up and running asap.