john_l
01-04-2008, 03:09 PM
I just wanted to state that Vectric is a great company. I am a VcarvePro user and occasionally, like with all software, I can't figure something out... a feature, a problem, a tool, ..something.
So I either check here, check their great website and forum, or send an email to them if I can't locate what I am needing.
NOW read on.. here's the difference between Vectric and almost every other software company that I have ever dealt with... Vectric has contaced ME to help correct issues I have had, to help further my understanding, to just help out and prop me up. They have seen my posts on the SB forum and other forums and actually sent me email offering to try and help me out.
I am definately a potential future repeat customer but why do they do this when it seems no one else does? Haven't they heard of the industry standard? They already got my money.. they are supposed to be hiding from me now like all the others.
It must be because these guys really do care. They want the product to work out for you. They want to know if something doesn't work so they can fix it quickly. And I will tell you, it's a great business model and they are surely going to corner the software market as long as they keep it up and keep improving the products and the offerings.
No one put me up to this but I know Tony and the others will read this and I just want to say thanks. You guys don't forget us when you are out on your own private corporate island thumbing your noses at Mel Gibson and Johnny Depp.
~John
So I either check here, check their great website and forum, or send an email to them if I can't locate what I am needing.
NOW read on.. here's the difference between Vectric and almost every other software company that I have ever dealt with... Vectric has contaced ME to help correct issues I have had, to help further my understanding, to just help out and prop me up. They have seen my posts on the SB forum and other forums and actually sent me email offering to try and help me out.
I am definately a potential future repeat customer but why do they do this when it seems no one else does? Haven't they heard of the industry standard? They already got my money.. they are supposed to be hiding from me now like all the others.
It must be because these guys really do care. They want the product to work out for you. They want to know if something doesn't work so they can fix it quickly. And I will tell you, it's a great business model and they are surely going to corner the software market as long as they keep it up and keep improving the products and the offerings.
No one put me up to this but I know Tony and the others will read this and I just want to say thanks. You guys don't forget us when you are out on your own private corporate island thumbing your noses at Mel Gibson and Johnny Depp.
~John