What is Best Way to Un-Install SB Program(s)?

[gerryv]

Hi,

I'm having trouble getting going with the software for my Buddy 32 Standard. No help files show up and other files can't be found. I'd like to do a completely clean install from the CD and then, I imagine, download any updates from there which leads to another question. Can I copy the downloads onto a CD on my internet connected computer and then do the updates with the CD on the "not-internet-connected" computer that I use with the Shopbot?

Should I uninstall and reinstall both the SB3 program and the PW/PW3D programs?

I'm a Mac user so not very savvy about Windows XP - looks like it has SP-1 loaded. I've not gotten beyond just running the carriage and table testing the sensors so far because with no help files and no detailed, true newbie/for dummies tutorials available that I can find I'm kind of frustrated.

Thanks much,
Gerry

[magic]

I hate Vista... enough said

Computer, control panels, add or remove programs

They once told me that it's probably ok to load an update over an existing program but I had an issue and removed the entire program to make it go.


HAY call the office and TT frank although he might not know about Macs...

[gerryv]

Thanks for getting back Magic. My wife has vista so I know what you mean. fortunately, my SB computer is using win. XP

I'm not actually using the Mac for the SB - just mentioned it so people would not assume I'm really knowledgeable with Windows.

Anyone else got any advise on how to best do a clean un-install?

[dubliner]

As Magic said,
click start, Computer, control panel, add or remove programs. that should give you a list of all programs on yout C drive, select SB, then select uninstall, et Voila!, or Viola as some people say :-)

[magic]

or even Whalla!

[gerryv]

Thanks guys, I found and un-installed it and then re-installed from the original CD but was told during the re-install that a SB folder already existed. I went ahead but after re-starting I still cannot call up any help files so without being able to find any SB for dummies type material to fall back on, I'm kind of at a roadblock and I don't have internet in my garage/workshop. Hm-m-m?

Being that I can't even get to first base,I think maybe it's time to give up, trade the bot in for a rocking chair and take up whittling :-)

[wberminio]

Gerald

DO NOT GIVE UP!!!!Call Tech Support.Be a pest.They won't mind (I hope not,for my sake).I took my long awhile to get things going,many times I wanted to give up.But when you start making real saw dust,it will be worth it.Sorry I don't have the answer to your specific problem,but someone will. Just don't GIVE UP!!!

[bill.young]

Hey,

Did you check to see if the help files had been installed...they should have been installed in your "C:\Program Files\ShopBot\ShopBot 3\Help" folder. You'll need to have Adobe Acrobat Reader installed to view them....if you don't have it it's a free download from http://www.adobe.com/downloads/

If the files weren't installed or you have Acrobat Reader installed and still can't help to work, give support a call.

Bill