I've lost comms to my Desktop V209 control card. I have SB3.8.40 on a dedicated WinXP laptop with no other programs and not connected to the internet. I've had the same setup for three years, but today when turning on the machines I lost USB comms to the desktop. I cannot get out of preview mode, and when attempting to reinstall firmware get message that "control card is not found". I tried all USB plugs on the laptop and tried a second usb cable. I switched to a Win 10 computer with the same results. I restarted the computers. I removed the control board and reseated the control card, ribbon cable, and control board. On the control board, there are two green lights and two red lights visible, and I think there is another red light behind my indexer driver. On the control card, the D3 light is on all the time, but D1 light comes on and off. I pressed reset button on control card but that didn't help. After submitting a tech assist request I received a reply to check the Device Manager. I went to CP>System>Hardware>Device Manager and could not find any indication of ShopBot in any part of the Device Manager. For good measure, I uninstalled SB3 and the controller driver from Programs folder, deleted the ShopBot3 folder in Programs, and reinstalled the SB3 and driver (with usb unplugged). I did this on both the XP and Win10 laptops. I still cannot communicate to get out of preview or update firmware. I will be calling SB Tech Assist on Monday, and I'm thinking I have a bad control card. But I thought I might ask the group if anyone has seen this particular comm problem and knows of a software issue I could attack this weekend.
Thanks,
Andy